We’ve been out and about in our communities over the past several weeks at community events as well as connecting with staff, physicians and volunteers at the hospital during our annual summer recognition event.

We’ve been happy with the number of people willing to complete our feedback survey. Not only that, countless people have shared their Headwaters’ experiences with us. We’ve heard some tough stories where people’s visits or interactions haven’t been as they had hoped. Those are important for us to hear and learn from.

We’ve also had heartwarmingly positive stories shared about either the people who work and volunteer at Headwaters or the overall experience at Headwaters. Where possible, we share this feedback with the people directly, because we know it’s important to recognize people for great work and involvement.

Since we began our work in mid-April, we’ve been able to distil the feedback of our conversations and over 850 survey responses into five key themes:

  1. Widespread experience of compassionate, person/family centred care
  2. Community desire to expand quality services closer to home
  3. Strong community pride in community pride in hospital/staff/physicians/volunteers & gardens
  4. Timelier access to emergency department and diagnostic services
  5. Recognition of evolving facility needs

More information is also featured in a recent engagement update.

If you’ve not already visited us in the community, please come out or give us an idea of where you’d like to see us next, and we’ll see if we can make it happen.

We’ll stay connected over the summer and share more about the next phase of our work soon. All this work is being used to help us plan for our future.