Humber College’s Orangeville campus hosted Headwaters’ Peter Varga, VP Patient Services and Stacey Daub, CEO recently as part of the hospital’s ongoing conversations with the community. Most everyone we connected with had at some point a personal experience at Headwaters or they had family members who had been a patient. Thanks to everyone who completed our survey.
Caring staff, physicians and volunteers topped the list of kudos for Headwaters. Students were interested in understanding how decisions were made about programs and services and learning more about Emergency Department wait times. Several talked about travelling to neighbouring hospitals for certain diagnostic procedures and wondered why those services weren’t offered with us.
As a side note: As a medium-size hospital, we do offer many programs and services locally in our commitment to provide care close to home. It’s not possible to provide some speciality diagnostics available at larger hospitals. Our role in those instances is to coordinate care with other hospitals and specialists so patients get the care they need.
Why can’t we have it all? It’s a matter of local demand for that service, expertise (speciality trained staff) to provide that service and ongoing operating and maintenance costs. We have strong partnerships with primary and speciality care across our region and are building on those partnerships annually. There is always room for improvement so please continue to share your feedback with us.
Thanks to Humber College’s Campus Director Joe Andrews and his team for hosting us. We expect to be back at Humber in the fall.